Frequently Asked Questions
Let's Answer Some
Welcome to the DTF Prints UK FAQs page. Here you'll find answers to some of the most common questions we receive. If you can't find the answer you're looking for, feel free to contact us!
Personalisation Details
What are the file requirements?
For the best results, please provide files in JPEG, PNG, or PDF format at a resolution of at least 300 dpi, 6000pix per side. If your file doesn’t meet the requirements, we’ll let you know and help adjust where possible.
Can I use my own logo?
Yes, we can add your logo too. Please ensure your logo is high-quality and submitted in a suitable format so it prints clearly. If you don't have one, we can create one for a small fee.
What text can I include in my design?
You can personalise your order with names, dates, or short messages. We recommend keeping it simple and clear for the best visual result. Special characters may be available depending on the design.
Can I include an image or photo?
You’re welcome to add an image or photo to your personalised item. High-resolution images will give the best outcome, as low-quality files may appear blurry.
General Information
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other local payment options.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the shipping provider's website.
What is your return policy?
We offer a 30-days return policy for most items, unless personalised. Items must be returned in their original condition with all tags attached. Please review our return policy page for more details.
How do I make a return or exchange?
To initiate a return or exchange, please visit our returns page and follow the instructions. You will need your order number and email address to process the return. Personalised items are not returnable.
Account & Orders
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your information for faster checkout, and receive exclusive offers
How do I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once the order is processed, changes may not be possible.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund.
How do I update my account information?
You can update your account information by logging in and visiting the "Account Settings"
Shipping & Delivery
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the checkout process.
What are your shipping costs?
Shipping costs vary based on your location, the size of your order, and the shipping method you choose. You can view the shipping costs at checkout before completing your order. We have a flat shipping fee of £3.50 per order, and £10 for Express Delivery.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer service team as soon as possible. Changes may not be possible once the order has been processed.
Can I pick up my order in-store?
You have the option to pick up your order in-store. Please select this option at checkout. The shop address is Bowers Supermarket (Premier), 110 Bowers Ave, Norwich, NR3 2PS. You will need to provide an ID to the cashier.